Help
Quick answers. If yours is not here, use the Contact page.
Still stuck? Email support@utmeprep.app and tell us what you were doing and what you saw.
Getting started
Is UTMEPrep free?+
You can practise on your own for free. If your school or tutoring centre joins UTMEPrep, they pay for their students, so you pay nothing. Prices are on the Pricing page.
How do I join my school or centre?+
Ask them for their join code. Enter it when you sign up, or later from your account. Students in a school then choose their class.
I forgot my password.+
Go to Log in, choose "Forgot your password?", and enter your email. We send a link that lets you choose a new one.
Questions and practice
Are these real past questions?+
English and Mathematics use past UTME questions. Other subjects use practice questions written for UTMEPrep, and some answers are still being checked. Every question tells you which kind it is.
Do I see the right answer?+
Yes. In practice you see the right answer and the reason after each question. In a scheduled test you see your score when you submit.
Which course subjects are right for me?+
The course calculator shows the subjects for a course. Until we have checked every course against the official JAMB brochure, treat it as a guide and confirm with JAMB.
Safety and privacy
Who can see my scores?+
Only you see your personal practice scores. In a school or centre, your teachers see your test results, and your classmates see only a first name and an average on the class board.
Who do I play against?+
Only people in your own school or centre. Independent learners only meet other independent learners. Players show a first name only, and there is no chat.
How do I report someone?+
Use the report button in the room. Our staff review every report, and a player who breaks the rules can be removed from playing.
Does the exam lock stop cheating?+
It keeps you inside the exam screen while the test runs, but you can still leave the app on your phone. Use scheduled tests for class tests, not for supervised exams.
How do I delete my account and data?+
Email privacy@utmeprep.app from the address on your account, or write to us from the Contact page, and we will delete it.