This is a plain-language draft. It describes how the app works today and must be reviewed by a lawyer before launch, especially because many students are under 18.
Online payment is not switched on yet, so there is nothing to refund today. This page describes what we plan, and it will be confirmed before anyone pays.
Independent learners
Prices and the length of each plan are shown before you pay. If you pay by mistake or have a problem with your payment, email billing@utmeprep.app (or use the Contact page) and we will look into it.
Schools and centres
A school or centre pays for a set period. Refund terms for that period will be written into the agreement the school or centre accepts when it subscribes.
How to ask
Email billing@utmeprep.app, or use the Contact page. Tell us the email on your account and what happened.